Refund, Returns, & Exchanges Policy

Stampin’ Up! Returns, Refunds & Exchanges Policy

Stampin’ Up! Guarantee

Stampin’ Up! guarantees products to be free from manufacturing defects for a period of 90 days after the shipping date. Missing items, incorrect shipments, and defective or damaged merchandise must be reported to your demonstrator within 90 days of the shipping date to obtain a replacement. This guarantee does not cover merchandise damaged through accident or misuse. If you should require assistance, please contact your demonstrator.

EXCHANGES AND REFUNDS

New, unused merchandise may be exchanged at no charge within 90 days of the shipping date. The merchandise must be currently being sold and in original shipping condition. Stamps that have been assembled cannot be exchanged. Download the customer exchange form here. Send the completed form, along with the product, to the return address located near the bottom of the form. Sorry, we do not offer cash refunds. If you should require assistance, please contact your demonstrator.

LIMITATIONS

Stampin’ Up! reserves the right to substitute merchandise of similar quality and value for items that are discontinued or out of stock. Also, actual stamps may vary slightly in size from the images shown in this catalog, and this shall not be deemed a manufacturing defect.

Sweet Stampin’ Returns, Refunds & Exchanges Policy

Digital materials are not eligible for returns, refunds., or exchanges.

Physical card kits and Physical To-Go kits are eligible for a return, within 30 days of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at elaine@sweetstampin.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at elaine@sweetstampin.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please email for the return address: elaine@sweetstampin.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.